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Thursday, 22 January 2009

And the culprit is.....BT


Well, well, well. What a surprise. The fault has been identified by Tiscali broadband support as the BT exchange constantly dropping the DSL signal. For those that don't know but who would care to, your normal home phone line can be enabled to carry two signals, one for speech and one for digital services, like internet. So it is possible to have what appears to be a fully functioning phone line which isn't all there actually, when the DSL bit has gone out.

Do BT self check their own services? No - at least not for broadband wholesale customers like Tiscali or other ISPs. They appear to wait to be told of a fault, which has come in turn from a customer call, and then they fix it - WHEN THEY'RE READY!
They fixed it on Sunday. The fix stayed in until Tuesday morning, went out, and remains unfixed.

Would a direct, private customer have more clout with BT if they bought their phone and broadband from them as well? Well, that's what BT would want you to think. But I object to being corralled down that particular road just to get a service which is akin to the description I was given by the various service providers when I bought the phone and broadband services in the first place. I moved away from BT because of their crap attitude before, so to have to go back.....no, it doesn't sit well, not at all.

The alternative, chucking it in and saying fuck the internet and the horse it rode in looks more dignified than this toothless begging of BT to do what they're paid to do. They are too powerful, and their monopoly on infrastructure service levels must be broken.
Unfortunately we have no direct alternative, not being in a cabled area.
Maybe there's a mobile phone solution that doesn't cost the earth?

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